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| NICKOLE HOANG
54 Westmont Road East Apt 412, Kitchener, Ontario N2M 4Y4
(519) 998 3397 – Trang.Hoang@utoronto.ca
OBJECTIVE
To obtain a part-time guest service position at the Radisson Hotel to pursue a professional career in the hotel industry
HIGHLIGHTS OF QUALIFICATIONS
• Profession and reliable, work well in a group or autonomously
• Motivated and enthusiastic about developing good relations with clients
• Excellent organization and customer service skills gained in previous retail setting
• Poised and confident in dealing with a wide range of people
• Strong computer skills and ability to adapt to change
EDUCATION
Honours Bachelor of Arts, Specialist in Philosophy and Political Science (2005)
University of Toronto at Mississauga Campus, Mississauga, ON
Resurrection Catholic Secondary School (2000- 2005)
Kitchener, ON
Awards
• Honour Student (2001- 2004)
• Merit Award (2001- 2004)
WORK EXPERIENCE
Care Associate, Cadillac Fairview Customer Care Service, ON (2006- present)
• Managed inbound and outbound phone calls throughout the mall
• Smile trained including telephone etiquette and voice control
• Balanced daily cash deposits with speed and efficiency
• Developed personal customer base through positive interactions and service
Cosmetician, Shopper’s Drug Mart #1400, Kitchener, ON (2006-present)
• Assist customers with cosmetic choices
• Participation in department projects and sales competitions
• Processed transactions in an efficient and friendly manner
• Served customers in high volume establishment, ensuring customer satisfaction
NICKOLE HOANG Page 2
VOLUNTER EXPERIENCE
Gift Co-ordinator (2005)
Rethink Breast Cancer Foundation
• Developed new and creative ways to wrap gifts to raise money
• Greeted customers and handled cash
• Efficiently packaged and distributed bags of gifts
• Supervised a team of five people, delegating responsibilities as required
• Improved packaging efficiency by creating an assembly line operation
Note-taker (2005)
AccessAbility Resource Centre & Disabilities at UofT, Mississauga, ON
• Regularly took clear and concise notes
• Photocopied and provided notes on a weekly basis
• Consistently corresponded to accommodate students
Kid’s Club Attendant (2004)
Kid’s Club at Exclusively Women’s Fitness Centre, Kitchener, ON
• Maintained a safe and secure environment for children
• Interact with members on an on-going basis to determine specific needs for their children
• Organized age appropriate, small group activities for children
• Provide a proper club tour as per written tour presentation
INTERESTS
• Avid promoter of health and wellness by exercising at Family Fitness
• Participate in recreational sports including swimming and jogging
• Enjoy attending Toronto Fashion week; viewing trends from aspiring designers
REFRENCES
Available upon request
NICKOLE HOANG
54 Westmount Road East Apt 412
Kitchener, On, N2M 4Y4
519-998-3397
Trang.Hoang@utoronto.ca
December 1, 2006
Attn: Susan Kolsen, Human Resources
Re: Guest Service Representative (Front Desk Agent)
Radisson Hotel
2960 King Street East
Kitchener, On
N2A 1A9
Dear: Ms. Kolsen,
I am pleased to respond to your advertisement for a guest service position as advertise in the Job Bank (November 30th, 2006). I have been seeking just such an opportunity as this, and I think my background and your requirements may be a good match. My resume is enclosed for your review.
Of particular note for you to consider this guest service placement are my strong accomplishments in customer service at Cadillac Fairview. Through this experience, I have been trained by the first in class Smile training, which includes telephone etiquette, clerical duties and providing the best customer experience as well. These are the skills I apply towards: registering new guests into our database, initiate morning and evening pages, processing mall gift cards and provide general information for customers and tenants in regards to updates of the mall. As you can see, my qualifications are similar to the specific skills your hotel is searching for. I enjoy new challenges and would love to be apart of your team.
If you are seeking a guest service representative who stays abreast of her field, who understands technology and who is career-committed as it takes to achieve total success, then please consider what I have to offer. I would be happy to have an interview with you to see if we can establish a mutual interest. I will call you within the week of December 10, 2006 to answer any initial questions you may have, and to hear about your hiring process
Thank you for your attention to these materials. I certainly look forward to exploring this further.
Sincerely,
Nickole Hoang
Enclosure
References for

Susan Kolsen
Present Address
54 Westmount Rd East Apt 412
Kitchener On, N2M 4Y4
(519) 998-3397
Trang.Hoang@utoronto.ca
Nancy McKinnon Guest Services Supervisor Customer Care Center @ Fairview Park Mall 2960 Kingsway Drive Kitchener, On N2C 1X1 (home) 905-544-2140 (cell) 905-928-2140
Mike or Thanh Store Owner Pyramid Pizza Inc. 319 Lancaster Street West Kitchener, On N2H 4V4 (work) 519-576-5888
Linda Sales Associate Please Mum @ Fairview Park Mall 2960 Kingsway Drive Kitchener, On N2C 1X1 (work) 519-893-3730
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Running head: ASSESSING NAFTA
Canadian Sovereignty
Nickole Hoang
POL111H5 F: Canada in Comparative Perspective
Canadian Sovereignty
The North American Free Trade Agreement introduces itself officially in October of 1994. Canada, United States and Mexico all participated in signing of the agreement. For the purpose of this essay we will exclude Mexico and concentrate on a deep analysis of the two former states. The reason for such analysis is to understand the impact of NAFTA on the relationship between the two countries.
To assess NAFTA we must first define what it is, why it came about and is it still effective? NAFTA is a trade agreement signed amoung North America. No trade barriers, the flow of workers to migrate and a greater cohesion with neighbours. Nation leaders of Canada and the States fought to get this accord to pass. With advertising campaigns and literally millions to try and promote the greatness We must wonder why? What is so significant about this agreement that it’s
Canada is dependent on the United States to prosper in the market. We can compare the States to an elephant and Canada to a mouse. The mouse does not want to do anything to provoke its extremely intimidating friend. So, the little guy will always be in the position of compromise towards the big guy. This is exactly what is happening between the two nation states. Canada does not have sovereignty due to the impact of NAFTA. This is because the country is so inclined to please its neighbour that it is willing to give up some power, in exchange for some trade.
U.S. needs NAFTA to compete because of labour issues
Employment, compensation, and the quality of jobs (Kresl, 4)
Supporters of the NAFTA, of course, saw the agreement as the solution to Canada’s employment and productivity difficulties (Kresl, 4).
The overarching competitive neighbour of Canada’s. There is significant asymmetry that exist in the relationship of the united states and Canada.
NAFTA fulfills a major and long-standing geopolitical objective of the united states: to control continental energy resources. (Grinspun, 329).
Canadian Sovereignty
Twelve years after NAFTAs’ introduction, we are left with questions.
This accord has been glossed up to be the ideal for North America to maintain its competitiveness with in the global economy. We all know that what works in theory sometimes does not work in practice. The accord exposes discrepancies in the area of economics, environment and social.
Trade
Th restrictons on the Canadian governement are stronger regarding export-enhancing policies. The free trade agreements make it practically impossible for the Canadian governement to promote exports, either directly or indirectly. They also create pressures to redine the role of government as noninterventionist. This counterproductive to the stated goal of export led growth, since countries that have achieved fast export-led growth usually have had a highly interventionist governement that actively engages in export promotion (Grinspun, 110)
Softwood lumber
The issuses under the new continental arrangement are a further loss of policy autonomy and a likely diversion of investment flows out of the country. (Grinspun, 119)
Violations of the Chapter 11 disciplines can give rise to claims for compensation by foreign investors alleging that they are being treated in unfair or discrimatory ways or that the government has effectively expropriated their investments (Kirton, 105).
Border -> high profile trade disputes
The September 11 terrorist attacks, U.S. security concerns still predominate on the actual political agenda of North American cooperation…. Supporting common border security policies and putting improved border security ahead of the easing of restrictions on corss-border trade. (29)
In the period immediately following September 11, concerns were expressed that the Canadian economy would suffer broader and longer-term cost if no efforts were made to fine joint solutions to address border issues arising form the new security environment. (166)
The American decision to close the border briefly that day, and continued tightening of security in the form of 100% inspections, focused attention on Caanda’s high dependence on the U.S. market for Canada’s prosperity. (165)
The key to enhancing competitiveness and ultimately Caanda’s standard of lving lies in reversing this country’s productivity gap with its southern neighbours. We need to attract and retain investment.(173)
Smart Border Action Plan -> our security is enhanced when we adopt a risk-management approach that expedites the flow of low- risk goods and people. Allowing us to concentrate our resources on higher-risk flows.
Make the boarder disappear for the movement of what seem to be desirable goods, capital and people, and to reinforce controls over the movement of undersiable goods, capital and people.
There are widespread concerns that they entail the gradual harmonization or convergence of a wide range of domestic policies with U.S. policies, and there are concerns about their implications for sovereignty (94)
The Safe Third Country Agreement, may impact on Canada’s commitment under the Geneva Convention Relating to the Status of Refugees. (95)
Environment
A strong argument can be made that the public controversy over the NAFTA Chapter 11 rights of private foreign investors to artbitration of disputes arising out o f alleged breaches of trade agreement obligations is largely misplaced. The key issue in the first major case, that Ethyl Corportion against the Canadian ban on the gasoline addtive methylcyclopentadienyl managene tricarbonyl (known as MMT), was not the identity of the litigant or the procedure followed but he action taken by Canada on environmental grounds that could not be sustained. (Kirton, 41).
It places limits on governement action and creates rights and instituations for certain categories of trade related activity. The fact that NAFTA gives foreign corporatiosn the right to sue governments. (127)
Economy
The weaknesses in Canada’s productivity rccor have been held up as an example of how free trade and North American economic integration have failed to live up to their original promise. (75)
Chapter 19 keeps many North American protectionist actions in check is indisputable. Thus, in the case of a U.S. attack on Canadian policy, the panel would review the U.S
. government agencies’ actions to ensure their consistency with U.S. domestic trade law. (138)
Provincial stumpage was not a subsidy (140)
NAFTA was to prevent unilateral protectionism, In theory, under NAFTA, there should not currently be any such measures with respect to trade between Canada, Mexico and the United States. In reality, we know this is not the case as we hear about the extremely large, punitive tariffs the U.S. Customs Service is collecting from Canadian softwood lumber producers at the Canada-U.S. border. (129)
Social policy
Canada health care system that is based on universality and accessibility, and their generous social safety net. At all stages of the freee tade process, Canadians have expressed the concern that some form of social dumping would occur. With skill levels, access to markets, availability and cost of capital, and access to new technologies being rather similar in the two economies, there was an understandable concern that tany additional charges imposed on firms to pay for these policies would induce firms to leave Canada and would exert pressure on Canadians to rescind policies that had been in place for decades and that become elements in their sense of a national identity that was distinct from the US. (9)
Conclusion
References
Kresl, Peter K. (2005). NAFTA and Its Discontents. International Journal. Vol. 60, Iss. 2; pg 417.
Grinspun, Ricardo. Cemeron, Maxell A. (1993) The Political Economy of North America Free Trade
Grinspun, Ricardo. Cameron, Maxwell A.
The Political economy of North American free trade
New York : St. Martin's Press ; Montreal : McGill-Queen's University Press, 1993.
73
Linking trade, environment, and social cohesion : NAFTA experiences, global challenges / edited by John J. Kirton, Virginia W. Maclaren.
(2002)
Partners in North America : advancing Canada's relations with the United States and Mexico : report of the Standing Committee on Foreign Affairs and International Trade
Canada. Parliament. House of Commons. Standing Committee on Foreign Affairs and International Trade.
Standing Committee on Foreign Affairs and International Trade, 2002. xiv, 340 p. :
Bernard Patry
Mayer, F. (1998). Interpreting NAFTA: The Science and Art of Political Analysis; Making Side Issues Central: The Labor and Environment Negotiations. Columbia University Press. Retrieved June 20, 2006 from Columbia International Affairs Online
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| UNIVERSITY of TORONTO at MISSISSAUGA
PSY220HIF
INTRODUCITON TO SOCIAL PSYCHOLOGY
Chapter 7: Persuasion
1. Identify, define, and give an example of persuasion and cult indoctrination.
2. Argument vs. aura: What are the two ways to persuade?
3. Who says what by what means to whom? How do these factors affect the likelihood that will take either the central or peripheral route to persuasion? List the 4 ingredients of persuasion, explain and give an example.
4. Is a carefully reasoned message more persuasive- or one that arouses emotion
5. Will you get more opinion change by advocating a position only slightly discrepant from the listeners’ existing opinions? Or by advocating an extreme point of view?
6. Should the message express your side only, or should it acknowledge and attempt to refute opposing views?
7. If people are to present both sides- say, in successive talks at a community meeting- is there an advantage to going first or last?
8. Does it matter who receives the message? What does the audience think while receiving a message? Do they think agreeing thoughts? Do they counterargue? Does age make a difference?
9. What persuasion and group influence principles are harnessed by New Religious movements (“cults”)?
10. How might we prepare people to resist unwanted persuasion? What is attitude inoculation?
11. What are the four impression managements?
12. What are the six elements of compliance? List, explain and give an example.
13. What is cult indoctrination? Cult leaders? Immunity to cults?
14. What are the 5 points of classical conditioning in terms of persuasion
15. How does advertising work with persuasion?
16. What are supermarket marketing?
Chapter 8: Group Influence
1. What is a group? Why do we form groups?
2. Are groups good or bad?
3. How do groups affect attitudes?
4. What influences lead groups to smart and dumb decisions?
5. What is social facilitation
6. What is social loafing?
7. What is crowding? Why are we aroused in the presence of others?
8. What is human territoriality?
9. What is deindividuation? When do people lose their sense of self in groups?
10. Do groups intensify opinions?
11. Collective behaviour?
12. Riots?
13. Convergence?
14. Symptoms of groupthink?
15. Is leadership minority influence?
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| UNIVERSITY of TORONTO at MISSISSAUGA
PSY220HIF
INTRODUCITON TO SOCIAL PSYCHOLOGY
Chapter 6: Conformity (Social Influence)
1. Why, given the diversity of individuals in large groups, is their behavior so often uniform?
2. Under what circumstances do people conform?
3. Are certain people more likely to conform?
4. Who resists the pressure to conform?
5. Is conformity as bad as my image of a docile “herd” implies should I instead be describing their “group solidarity” and “social sensitivity”?
6. That is conformity?
7. How have social psychologists “bottled” conformity in the laboratory? What do their results reveal about the potency of social forces and the nature of evil?
8. List the summary of classic obedience studies by, topic, researcher, method and real-life example.
9. What is obedience and what breeds it?
10. When do people conform? If you want to produce the maximum conformity, what conditions would you choose?
11. Why conform?
12. Who conforms? Conformity varies not only with situations but also with persons. How so? And in what social contexts do personality traits best shine through?
13. Will people ever actively resist social pressure? When compelled to do A will they instead do Z? What would motivate such anticonformity?
14. Identify, define, and give an example of, conformity, obedience and reactance.
15. What is subtle influence and how effective is it?
16. What is mass hysteria and what was the epidemic regarding it. As well give examples of this phenonmenon?
17. Is obedience good or bad? What did M.J. Saks say about it?
18. Is resistance futile? List commonalities amoung Milgram’s study and in general.
19. What did Ross & Nisbett say about Milgram’s study?
20. What is Kelman’s Model of social influence?
21. What are the 3 types of social influences? Give an example of each
22. Explain Reactance and give an example
23. How does power corrupt?
24. What are norm formations? How can norms be violated?
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Review of “Quebec: Province, Nation, or Distinct Society?”
Nickole Hoang
POL111H5 F
May 30, 2006
Review of ”Quebec: Province, Nation, or Distinct Society?”
Since Confederation, perhaps the most consistent dilemma in Canada is whether Quebec is a distinct society or not. This causes much controversy and the author of Quebec: Province, Nation, or Distinct Society? Kenneth McRoberts opens up the debate and his claims seems to have a seesaw effect. In his rhetoric title, McRoberts emphasizes that Quebec is a distinct society. He validates his claim rigorously by elaborating on the history of the province. Chronologically, the readers are introduced to many of Quebec’s ordeals. This dates from their emergence from the French Empire to many unsuccessful constitutional reforms of today.
Is Quebec a distinct society? McRoberts investigates into this, but does not give the audience a concrete side of where he stand. Thus, he did not answer to the title fully. The author introduces the topic and says it is up for debate and is difficult to dispute the underlying claim (McRoberts 399). However, the rest of the chapter readers get shifted from one side of the debate to another. McRoberts outlines how Quebec has no choice but to be an independent state if they are not granted their status. However, he also includes that it is too expensive to be independent and says that yes voters wants to be in Canada and are not ready to separate (McRoberts 420). At the end it begs the question, why does Quebec even want to be distinctly recognized constitutionally? They already have such great control culturally and politically. They have separate systems of civil law, provincial tax, healthcare, immigration and even their own language. Unlike other provinces, Quebec will only regard their provincial legislature as the National Assembly. It is obvious that this province holds a lot of control over its own government. Through two attempted constitutional reforms Quebec has been defeated, and rightfully so for that matter. Its proposal of the Meech Lake Accord outlines “Quebec’s distinctiveness by spelling out its main elements: a francophone majority with a unique culture and civil law tradition” (McRoberts, 418). This threatens other provinces because of Quebec’s special status (Landes, 74). Through revision of this reform the province proposes the Charlottetown Accord that notes, “Formal recognition of Quebec’s status as a distinct society in a clause intended to guide the court’s interpretation of the Constitution, including the Charter of Rights and Freedoms” (McRoberts, 417). This reform proves to be even worst than the earlier with an overall No! Its proposal of Quebec’s special status will create a new type of government, asymmetrical federalism (Landes, 74). This type of federalism grants more power to Quebec amoung the other subordinate governments. Of course, this will not work out because Canada will not agree to give Quebec more power. McRoberts portrays Quebec’s relationship with Canada as almost uncompromising. However, the federal Parliament did introduce the 1996 Regional Veto Act. The act is a response to the veto proposal of the Meech Lake Accord. This symbolizes how Canada can still give some powers to their subordinate governments. McRoberts bluntly says it is clear that Quebec is “distinct” in the sense of being “different” (McRoberts, 399). There is no question that this province is distinct, but is that substantial enough? In general, It is simple to recognize Quebec being distinct culturally and politically, however; it gets complicated when that recognition gets constitutional guarantees. (Landes, 79)
References
Landes, Ronald G. (2002) The Canadian Polity: A Comparative Introduction. Toronto: Prentice Hall, 74-82.
McRoberts, Kenneth (2004) “Quebec: Province, Nation, or Distinct Society?” in Peter Whittington and Glen Williams (eds.) Canadian Politics in the 21st Century. Toronto: Nelson, 399-425.
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